Field Service Engineer

The Field Service Engineer plays a key role in supporting TGW’s customers, ensuring that systems remain reliable, efficient, and fully operational. This position draws on a strong blend of electrical, mechanical, and software expertise to maintain, repair, and enhance automated equipment across a range of sites.

Working across the UK and Europe, the role combines preventative maintenance, fault diagnosis, and involvement in both project delivery and new installations. It also provides essential support across residential sites, helping to maintain continuity during periods of holiday or absence.

As a representative of TGW, you will be expected to deliver a consistently professional service while building strong working relationships with customers. The role requires flexibility, including travel and overnight stays, and offers the opportunity to make a direct impact on customer satisfaction and operational performance.

WHAT YOU’LL BE HANDLING

This is a varied role that combines hands-on engineering with customer interaction and continuous improvement. You will be involved in both day-to-day operational support and project-based work, ensuring TGW systems perform at their best.

Key aspects of the role include:

Supporting new installations, upgrades, and commissioning activities alongside project teams
Providing technical support across TGW’s North Europe portfolio, diagnosing faults and restoring performance
Identifying opportunities to improve system efficiency and deliver added value to customers
Ensuring all work is carried out in line with Health & Safety standards, including RAMS and COSHH
Training customer personnel where required, helping them to confidently operate and maintain systems
Producing clear, professional service reports for both customers and internal stakeholders

You will also contribute to on-call support, responding to urgent issues and ensuring minimal disruption to customer operations.

WHAT YOU’LL NEED

To succeed in this role, you will bring a solid engineering background along with a practical, problem-solving approach. You should have:

A recognised electrical qualification (minimum NVQ Level 3 or City & Guilds)
Experience in a multi-skilled engineering role within an automated environment
The ability to analyse and resolve complex technical issues, including basic PLC fault finding
Flexibility to travel and work away across the UK and Europe
The capability to work at height and complete rescue-at-height training

The following would be advantageous, but not essential:

Previous experience in a field-based role
Familiarity with Warehouse Management Systems

WHAT YOU’LL RECEIVE

Strong earning potential with significant uplift through overtime, allowances, standby and on-call
Company car (plug-in hybrid, personal use allowed)
Opportunity to travel
Claimable tool allowance
Medicash health cash plan
Option to purchase additional holidays

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