Field Service Engineer

The Field Service Engineer plays a pivotal role in delivering exceptional technical support to TGW's customers by leveraging expertise in electrical, mechanical, and software systems to maintain, repair, and enhance our clients' equipment.

You'll be working on our sites across Northern Europe often times within a small team but could occasionally be on your own when on-call. The rota will mean you are on-call 1 week in 8 and will be expected to be on a customers site within 4 hours of receiving the call. This call could be anytime, day or night.

You are compensated well for your flexibility and willingness to travel at the drop of a hat. Because of this, the average Field Service Engineer takes home an extra 52.3% of their salary in on-call and overtime payments.

WHAT YOU’LL BE HANDLING

Support the projects department with new installation and operational support
Support the installation, commissioning, and testing of upgrades and enhancements
Provide support to all sites and projects within the TGW North Europe portfolio
Being proactive, consider ways in which TGW can add more value to our customers' businesses
Provide effective feedback to TGW and the Customer
Work safely and follow all Health & Safety requirements, including Risk Assessments, Safe Systems of Work and Control of Substances Hazardous to Health requirements
Achieve standards of performance relating to customer satisfaction, technical efficiency, and company image
Manage the requirements for training of the customers' staff in line with the contractual requirements
Support an environment that inspires continuous improvement and the generation of ideas
Identify opportunities for continuous improvement and propose value-adding solutions for customers
Document service activities through professional reports, ensuring clear and actionable feedback for customers
Provide on-demand technical support to internal teams and external customers, resolving issues efficiently
Take part in the On-Call rota and provide emergency support to our customers

WHAT YOU’LL NEED

Required

Minimum NVQ Level 3 / City and Guilds in electrical or mechanical engineering
Completion of an electrical apprenticeship or an electrical qualification
Previous experience working in a multi-skilled engineering role within an automated environment
Able to analyse complex problems
Ability to work away from home and travel throughout the Customer Unit Northern Europe
Ability to work at height and complete rescue-at-height training

Preferred

Previous experience working in a Field or Mobile Engineering role
Experience of working with Warehouse Management Systems
Basic proficiency in PLC troubleshooting and fault finding

WHAT YOU’LL RECEIVE

We offer a competitive salary, generous allowances, company car (Skoda Kodiak) and the opportunity to work on interesting engineering challenges across Europe.

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