Technician Customer Support Controls
TGW Logistics Group is a leading systems provider of highly automated, flexible solutions supporting distribution and fulfilment for leading retailers and global brands in e-commerce, apparel, general merchandise, and grocery. We are now recruiting a Technician Customer Support Controls in Spain.
As a Customer Support Technician Controls is responsible for providing technical support to clients remotely and in person at the different Hub customers.
WHAT YOU’LL BE HANDLING
- Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
- Take the responsibility for customer issues and manage them through to resolution
- Investigate, diagnose, locate, and find solutions to resolve the issues
- Availability to work 24/7 in rotating morning/evening/night shifts
- Follow the standard procedures for the correct escalation to other teams
- Generation of system documentation
- Maintaining documentation up to date
- Making modifications to existing installations
- Willing to travel to customers as required (up to 30% of time)
WHAT YOU’LL NEED
Education and soft-skills requirements:
- Strong automation and electrical background: Bachelor’s degree in electrical engineering, Industrial Electronics and Automation Control Engineering or equivalence
- Languages: Spanish (high), English (medium).
- Good communication skills
- Being a good team player
- Commitment to continuous learning about new TGW products and solutions and training other team members
- Self-sufficient, proactive, and persistent
- Car driving license
Technical competences:
- Solid knowledge and demonstrable experience in SIEMENS Simatic Step 7 and TIA Portal
- Knowledge in visualization systems: WinCC, WinCC Flexible, Zenon, …
- Knowledge of servo and frequency inverters: Lenze, SEW, ...
- Knowledge of Scanners: SICK, Leuze, ...
- Knowledge in Vision Systems: Keyence, datalogic, ...
- Knowledge of Fieldbuses: Profinet, Profibus, Asi, Profisafe…
- Reading electrical drawings
- Electrical knowledge
- Proficiency in computer and basic office applications (Word, Excel, One note...)
WHAT YOU’LL RECEIVE
- An appreciative working environment motivated team and an open feedback culture
- A generous home office model, along with additional benefits such as a Discounted gym membership, Private health insurance, and Flexible payment plan.
- Cooperation across departments in international teams
- Responsibility in a successful international company with a strong focus on culture and values
- A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing" ...
