Technician Customer Support IT
TGW Logistics Group is a leading systems provider of highly automated, flexible solutions supporting distribution and fulfilment for leading retailers and global brands in e-commerce, apparel, general merchandise, and grocery. We are now recruiting a Technician Customer Support IT in Spain.
As a Customer Support Technician IT is responsible for providing technical support to clients remotely and in person at the different Hub customers.
WHAT YOU’LL BE HANDLING
- Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
- Take the responsibility for customer issues and manage them through to resolution
- Investigate, diagnose, locate, and find solutions to resolve the issues
- Availability to work 24/7 in rotating morning/evening/night shifts
- Follow the standard procedures for the correct escalation to other teams
- Generation of system documentation
- Maintaining documentation up to date
- Making modifications to existing installations
- Willing to travel to customers as required (up to 30% of time)
WHAT YOU’LL NEED
Education and soft-skills requirements:
- Languages: Spanish (high), English (medium)
- Good communication skills
- Commitment to continuous learning about new TGW products and solutions
- Ability to understand customer needs
- Self-sufficient, proactive, and persistent
- Commercial awareness
- Strong IT background: 3 years bachelor’s degree in IT science or equivalent
- Driving license
Technical competences:
- Solid knowledge and demonstrable experience in SQL
- Relational database: ORACLE
- Operating systems: Microsoft Windows / Windows Server
- Tools: SQL Developer, Microsoft Office (Excel, Word, Teams…)
Preferred Skills
- Customer or end-user support experience
- Experience in development of software for logistics or production/process automation
- Task management tools: Jira and devOps (TFS) from Microsoft
- Programming languages: C# and/or Java
- SOLID, OOP, Agile methodology (SCRUM)
- Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading
WHAT YOU’LL RECEIVE
- An appreciative working environment motivated team and an open feedback culture
- A generous home office model, along with additional benefits such as a Discounted gym membership, Private health insurance, and Flexible payment plan.
- Cooperation across departments in international teams
- Responsibility in a successful international company with a strong focus on culture and values
- A reliable and stable employer based on the philosophy "Focusing on People – Learning and Growing" ...
